FAQs

Please ensure that your uploaded files are 150dpi at 100%. We will send you a warning via your customer email about your file resolution if the quality of your files is low before it is sent to print.

If you are using our website tool, you can upload your design in any file format; our tool will automatically convert it for printing. For custom orders, please submit your designs as flattened PDFs, JPEGs, or TIFF files.

Absolutely! After you upload your design, you’ll have the option to review a digital proof in our tool. This is a great chance to make sure everything looks perfect before we print your order. You can optionally download your file to edit at a later time in our tool as well.

After you submit your order, you will receive an invoice via your customer email.

Once we have received your uploaded files, your order can not be modified or changed. Please confirm that sizing/any other product options are accurate before checkout. All sales are final.

If you created an account on our store, you will be able to see your order history as well as order status by viewing your account details.

We accept various payment methods, including credit/debit cards and PayPal. All transactions are secure and encrypted to protect your payment information.

We offer same day & next day turnaround. Order & select "Same day" before 3:00PM Eastern Time for same day turnaround. Order & select "Next day" before 7:00PM Eastern Time for next day turnaround. Please note that with higher quantity orders this turnaround time may likely increase in which case we will notify you via your customer email.

We are currently working with FedEx to get the best rates for delivery. You'll receive an email with your tracking number once your order is shipped so you can follow its journey right to your door.

Due to the custom nature of our prints, returns are only accepted for items that are misprinted or damaged. If this is the case, please contact us within a 3 day period from receiving your item and we will be happy to arrange for a return, reprint, full refund or store credit.

We cannot be responsible for the purchase of incorrect sizes and will not be able to accept returns for this reason once the signage is custom printed.

You may read our full return & refund policy by clicking on this text.

Please mail your returns to our pick up location at 154 Avenue O, Brooklyn, NY 11204. You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.