Help & FAQ: Getting Started with Your Online Printing Order
Welcome to our Help & FAQ section. We’re dedicated to making your printing experience seamless and satisfying. Explore the various topics in the sections below to find answers to your questions. If you need additional support, you may contact us through our email or by using our contact form
Page content: File Preperation, Ordering, Shipping & Turnaround, Refunds & Returns
File Preperation
What resolution should my uploaded files be?
Please ensure that your uploaded files are 150dpi at 100%. We will send you a warning via your customer email about your file resolution if the quality of your files is low before it is sent to print.
Which file types can I submit?
If you are using our website tool, you can upload your design in any file format; our tool will automatically convert it for printing. For custom orders, please submit your designs as flattened PDFs, JPEGs, or TIFF files.
Can I see a proof before printing?
Absolutely! After you upload your design, you’ll have the option to review a digital proof in our tool. This is a great chance to make sure everything looks perfect before we print your order. You can optionally download your file to edit at a later time in our tool as well.
Ordering
When will I receive an invoice?
After you submit your order, you will receive an invoice via your customer email.
Can I modify/cancel my order after it’s been placed?
Once we have received your uploaded files, your order can not be modified or changed. Please confirm that sizing/any other product options are accurate before checkout. All sales are final.
How can I view the status of my order?
If you created an account on our store, you will be able to see your order history as well as order status by viewing your account details.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal. All transactions are secure and encrypted to protect your payment information.
Shipping & Turnaround
How does the shipping pricing work?
Shipping is displayed as "Free" in our checkout, but you must pay a final invoice balance amount. After our team receives your order, we need to accurately weigh the final product(s) to prepare it to be shipped to you. Once we get the final weight for your product(s), we will send you an invoice for the shipping price that you must pay in order for it to be shipped to you. If this balance is not paid, we will not be able to ship the product(s) out to you.
What is your turnaround time?
Our production process enables a 2-3 day turnaround time. If you'd like an order done faster, you may contact us. Please note that with higher quantity orders this turnaround time may likely increase in which case we will notify you via your customer email.
How will my products be shipped?
We work with major shipping providers, including UPS, USPS, and FedEx, to ensure that your orders are delivered quickly and safely. You'll receive an email with your tracking number once your order is shipped so you can follow its journey right to your door.
Refunds & Returns
What is your policy on returns?
Due to the custom nature of our prints, returns are only accepted for items that are misprinted or damaged. If this is the case, please contact us within a 3 day period from receiving your item and we will be happy to arrange for a return, reprint, full refund or store credit.
We cannot be responsible for the purchase of incorrect sizes and will not be able to accept returns for this reason once the signage is custom printed.
You must pay for the shipping invoice we send out to you within a 7 day period. If the outstanding balance is not paid, you will not receive your product and you will not receive a refund.
You may read our full return & refund policy by clicking on this text.
Where can I return my items?
Please mail your returns to our pick up location at 104 Avenue O, Brooklyn, NY 11204
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.